FAQ

No, none of our current products contain alcohol. But there is a plan to come up with alcohol chocolates in the future. The products containing alcohol will be categorized separately.

No, almost all products contain milk as an ingredient.

No, none of our current products contain gluten. If we introduce any products with gluten, they will be categorized separately.

No, many products have nuts as an ingredient. Please read Nutritional Information before buying the product.

Yes, the manufacturing company is certified by Food Safety and Standards Authority of India. We adhere to strict practices of hygiene and have tested every product for taste, quality and safety.

If chocolate is exposed to temperature fluctuations, the chocolate may appear white due to the fats rising to the surface of the chocolate. The chocolate is still safely edible, but the taste and texture may not be as the original.

No, we don’t manufacture or sell sugar-free chocolates.

You can order any quantity using the online portal. However, if you feel that the quantity is to large and you have to have a one-on-one conversation with us, you can drop a mail to info@liplockchocolates.com with your requirement and we will get in touch with you immediately.

Placing an order online is easy - simply follow these steps: Browse through the products on the Home Page. Click on the product you like, you will be taken to a product page. Then select the quantity, and click “Add To Cart”. Repeat this process to fill your Cart with your choices then click on your Cart, review your order and if correct click on "Checkout". On Checkout you will be asked certain details before making your payment. You will receive a confirmation after the payment is successful.
Click here to view our online range of chocolates and to start shopping.

Liplock Chocolates only sells and delivers chocolate within India.

We take utmost care in keeping your transaction details secure. Our portal is certified by GeoTrust and have provided global-standard security system. Details like your CVV and passwords are not stored in our server. The transaction is done in an encrypted format.

Although you can browse through the site and the products without registering, you have to register in order to make a purchase.

Yes. During the checkout process, please ensure to tick suggesting to send the product as a gift. You will be asked to fill out the address to which the gift should be delivered. You will also have the option of choosing the gift wrap. Along with that we also have a standard gift card on which we can print a message given by you in the message box. The gift wrapping is done at an additional charge of Rs. 15.

Once the order has been successfully received, a tax invoice will be emailed to your registered email ID confirming all the details of your order. Post which your order will be processed and shipped through the designated logistics provider and delivered within the timelines provided while placing the order.

At Liplock Chocolates we endeavour to process, pack and dispatch all orders as swiftly as possible. We dispatch daily, Monday through Saturday. Sunday’s orders will be processed on Monday. The delivery times will depend on your PIN code. You will be notified on the time for delivery during your ordering process. Please note that during periods of extreme heat we will hold your order and notify you by email on the way forward. In warmer weather, we use packaging methods to ensure your chocolates arrives in premium condition. In case there is a problem with the product, you can email to info@liplockchocolates.com or fill up the contact form in the portal.

Yes, you can by following the regular process of placing the order and specifying the delivery address in India.

Liplock Chocos belives in not loading the customer will additional costs. Our shipping is free of cost.

No, we are not able to do split shipments. If you would like to ship to more than one address you will need to create separate orders.

We use some of the most efficient logistics providers in the country. An order will be delivered late only rare and extreme cases. Just in case the order delivery is late, you can raise a concern by sending an email to info@liplockchocolates.com or by filling up the contact form in the portal.

Once you have paid for your order it is processed in our system and of course we aim to dispatch your order as quickly as possible. A completed order cannot be altered by you online so please email info@liplockchocolates.com or fill up the contact form in the portal. Ensure this is done within 3 hours from placing the order. We will make the manual changes for you. Be aware that changes to your order may affect the expected delivery time.

For any concerns regarding your order, please email info@liplockchocolates.com or fill up the contact form in the portal.

The email ID info@liplockchocolates.com gives you direct access to the top management in the company. You can be rest assured your problem will be resolved to the best possible extent.

Our website and online store area have been carefully designed to provide you with as much information as possible on all of our products to help you make the right selection in store or online. Please use this information and select carefully. Over and above, if you feel that your product is not what you expected, we have a clear returns policy in place.

The Terms cover use of this website, and other associated items. To understand our full terms and conditions please read our Terms.

Yes, your privacy is important to us, please read our privacy policy here.

The optimum holding temperature is between 15-20ºC with low humidity. To maintain the freshness of your purchase, we recommend that you store your chocolates in a cool dry place away from heat or light source and any perfumed items such as soaps, etc. And never leave them in a parked car for a long time.

Only refrigerate chocolate in extreme weather conditions. The chocolates should be slowly brought back to room temperature before consuming.

Chocolate, when exposed to temperature fluctuations, may appear white due to the fats rising to the surface of the chocolate. The chocolate is still edible, but the quality and texture might be affected.